Technical support for Clerks and local government entities.
The Technical Assistance Program (TAP) provides scalable technical support tailored to each customer’s needs. Participants receive access to a dedicated Systems & Network Engineer for both onsite and remote support. Services are flexible, voluntary, and renewed annually based on organizational requirements
Features
Scalable IT Support
Flexible service levels tailored to your organization’s needs, whether as a supplement to existing IT staff or a full-service solution.
Dedicated Expertise
Access to a Systems & Network Engineer for both onsite and remote technical support, ensuring specialized attention to your IT environment.
Enhanced Security & Compliance
Implementation of best practices in cybersecurity, protecting sensitive data from threats, and ensuring compliance with government IT standards.
Improved Operational Efficiency
Faster issue resolution and proactive maintenance reduce downtime, helping your organization run smoothly.
Cost Savings
Reduces the need for additional internal IT staffing and emergency support costs by providing predictable, scalable technical assistance.
Benefits
Disaster Recovery & Data Protection
Reliable backup and disaster recovery solutions safeguard critical information and ensure business continuity.
Seamless Technology Integration
Expert assistance with hardware/software procurement, install, and system admin ensures a well-managed IT infrastructure.
Optimized Network Performance
Professional network support improves connectivity, efficiency, and reliability across all devices and locations.
Voluntary & Renewable Service
No long-term commitments; organizations can opt-in annually for continued support based on their needs.
Third-Tier Support for Service Center
Complex technical issues are escalated and resolved efficiently, reducing strain on internal IT teams and improving resolution timelines across the Service Center.
Service Center Options
